return policy
We stand behind the quality of everything we sell. if you are dissatisfied with one of our products for any reason, please contact us immediately at customerservice@nestcases.com. Full refunds for most items (less shipping fees) will be issued if merchandise is returned postage prepaid in its original condition within 30 days. You must include a copy of the original sales receipt for the returned product. Incomplete returns will not be accepted.
Promptly following receipt of your returned product (typically within 7-10 business days), Nest will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the credit card you used to make the original purchase.
Nest is not liable for products that are damaged or lost in transit to Nest Cases. We recommend that you ship your returned products to Nest via a trackable shipment method.
please send returns to:
Nest Cases, Attn: Web Returns, 2800 28th Street, Ste. 222, Santa Monica, CA 90405
order status and confirmation
An email confirmation is sent to you when your order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an email confirmation within 48 hours (2 business days) of your order (allow longer if you place your order on a Friday or weekend), please email customerservice@nestcases.com.
shipping information
When does my order ship? All cleared orders require 1-2 business days of processing time prior to shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
How much does shipping cost? All orders totaling $40.00 or more, being shipped to addresses in the US will receive FREE UPS Ground shipping. Normal UPS Ground fees will be applied to orders shipping to Hawaii, Alaska and Canada. More expedient shipping options are available - shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you are on either the Shopping Cart or Shipping and Billing pages, you can select the desired shipping option and the associated estimated cost.
How long does shipping take? Our normal shipping and order processing days are Monday - Friday with the exception of holidays listed below; we are not open to process or deliver any packages during the weekend.
UPS Ground is 3-6 business days
UPS 2nd Day Air is within 2 business days
Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time.
Shipping and Order Processing Holidays Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:
New Year's Day (January 1st)
President's Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26)
Nestcases.com is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online.
What happens if my package is lost or damaged? If you receive a damaged package, contact us immediately at customerservice@nestcases.com. There is only a two business day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. You have a choice to either receive a refund or a replacement for the package (if in stock). Lost packages will require 8-10 business days for processing.
What happens if my shipment is missing items? If the package appears to have been tampered with or is simply missing items, please contact us immediately at customerservice@nestcases.com
How do I track my package? A tracking number will be provided via email once an order has been shipped out. After receiving the tracking number, you can track your order by going to http://www.ups.com
Can I modify my order during shipment? Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out.
Discounts Discounts cannot be combined with any other offer or promotion. All prices shown in U.S. dollars.
Payment Methods We accept Paypal and all major credit cards, which typically process within 24 hours of order placement.